Information & Services

• The easiest and cheapest way to change your booking is by doing it online in your WIZZ Account. You may modify or cancel your flight, change name, change passenger type (adult or child), change date of birth, request special assistance, add extra services up to 3 hours before the scheduled departure. Please click on “Details” under respective booking and select “Make changes” after.
• If you cannot find your booking in your Account, it's possible that you were logged in and booked your flights using a different profile. Please try searching your booking by the confirmation code (6-digit code). Please click on Check-in & Bookings on the top of the page.
• Please note that additional fees may apply if you ask our Call Centre agents to make for you the booking changes that are available online.
• If you made a reservation via a travel agency or a third-party website, please contact them directly. More information here.

• If your flight was changed or cancelled by Wizz Air, you may:

1. Check the delay/cancellation email sent by us previously to see your available options. Please note that the email will be sent to the email address used for the booking creation.
2. Log in to your WIZZ Account you have used for the reservation creation and see available options after clicking on the relevant booking.
3. Check the Delays & Cancellations page to see generally available options.

• If you made a reservation via a travel agency or a third-party website, please contact them directly to manage changes in your booking. More information here.

• Please note that the Call centre or Live chat agents cannot advise about the status of a refund in progress (if you requested it via your WIZZ Account or though Customer Service agent).
• If you requested a refund and the money still have not arrived in your account after 10 days, you may:
1. Make sure that your booking was not made via a travel agency or a third-party website. If the booking was made not with Wizz Air directly, then the funds could arrive to the travel agency’s bank account. Please contact your travel agency directly to request information and your money. More information here.
2. Check if the refunded amount was uploaded to your Account in the form of WIZZ Credits.
3. Consult with your bank in case if the refunded amount got blocked or revoked.

• For issues with voluntarily refunds or refunds due to cancellations/flight changes by Wizz Air, please use Virtual Assistant Amelia (type in “Refund”) or check the Refund page.
• For refunds of third-party services, please contact the service provider directly (e.g., hotels, car rental, airport parking). Please see more information and contact details on Partner services page.

• Please use our virtual assistant Amelia to get advice about your specific payment issue. Type in “Payment”, select “Help with payment” button and follow the steps described there.

• If you wish to know the status of your claim, please check it in your Wizz Account’s Claim section.
• Our team is doing their best to process all the claim as soon as possible. However, if more than 30 days passed since your last email, we advise you to check the Spam folder of your mailbox or reply using the initial email thread with our Customer Relations Team to support our team to identify your already opened claim faster.
• During the peak seasons, we experience an increased number of incoming claims, so it might longer than usual to respond. Thank you for your patience!

• If the booking was made not with Wizz Air directly, please contact the travel agency or a third-party website that owns the reservation. You have two options:
1. Ask the travel agency to log into the account, with which the booking was made, and modify, rebook, or refund your flight on your behalf.
2. Contact the travel agency and request the following data:
• Confirmation code (6-digit code)
• Email address (can be different from what you used on the third-party website)
• Phone (can be different from what you used on the third-party website)
• Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website)
• After that you may contact us and modify, rebook, or refund your reservation.
• Unfortunately, without this data we cannot validate the booking owner and modify/rebook reservations made through third parties.

Find out about other benefits of booking directly with Wizz Air here.

Meet our virtual assistant, Amelia, who is happy to provide you 24/7 information about booking, flight status, baggage and WIZZ services. Give it a try!

Your questions and feedback help our assistant learn and improve continuously so that it can offer you an even better service next time.

Just click the button in the bottom right corner of the page to start a conversation! Talking to Amelia is by far the fastest way to get all the information you need for your travels.

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the quickest way to solve it is to call the Wizz Air Call Centre.

Bookings and purchases

You can make new reservations or purchase additional services also via the Wizz Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is also available online (purchase a ticket, or any additional service, or make a change to your booking), an additional Call Centre Transaction Fee will apply per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate numbers specific to the country you are calling from.

Select your country:

Costs

• €15.00 Call Centre Transaction Fee is charged per transaction for requests that are also available online
• Calls from mobile networks may be charged at higher rates
• Access to premium rate numbers may be blocked from certain lines and cannot be called from abroad
  

Passengers contacting us about Special Assistance services or those that have had their flights disrupted are not charged the Call Centre Transaction Fee.

Call Centre’s opening hours

All opening hours of call centres are according to each country’s respective time zone, example: Hungarian call centre 9AM to 6PM opening hours will be according to Hungarian current time zone.

A special assistance call centre is available with local rate numbers for enquiries regarding special assistance services only.

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Sunday 5 a.m. - 10 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get connected to the Group Desk.

If your query is related to an existing booking you can contact the Wizz Air Call Centre at domestic rates when calling from the following countries. For exact rates, please consult your phone service provider.

These numbers only handle inquiries about existing bookings. Have your confirmation number, passenger details, route and date of your flight at hand! This number deals with queries regarding existing bookings only.

Press enquiries are handled by country. Please choose the appropriate email address depending on the subject and language of your enquiry!

• Hungary: wizzair@redlemon.hu
• Albania & Kososvo: wizzair@fcbafirma.al
• Bosnia: wizzair@represent.co.ba
• Bulgaria:wizzair@m3bg.com
• Croatia: wizzair@mccann.hr
• Czech Republic: wizzair@accpr.cz
• Georgia: Info@keyagency.ge
• Israel: wizzair@Wolfppr.com
• Latvia: wizzair@olsen.lv
• Lithuania: wizzair@adverum.lt
• North Macedonia: wizzair@freecomm.ro
• Montenegro: wizzair@represent.co.me
• Poland: wizzair@apriori-communications.com
• Romania: wizzair@freecomm.ro
• Serbia: wizzair@represent.rs
• Slovakia: mendel@ws-slovakia.sk
• United Kingdom: WizzAirUKPressOffice@fticonsulting.com
• Ukraine: Bohdana.Sendziuk@hkstrategies.com
• all other countries: communications@wizzair.com

Financial Media enquiries

Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Vallois
Email: communications@wizzair.com

To advertise in WIZZ inflight magazine:

• email at wizzair.magazine@lxm-group.com

To advertise on WIZZ boarding passes:

• email at wizz.ads@lxm-group.com

Should you experience any technical difficulties regarding the premium rate numbers, please contact the network operator.

Airline-related matters, such as booking requests, customer service enquiries or complaints, will not be handled by Comnica Kft.

It might take up to 30 days to respond to your enquiry, therefore, in urgent cases, we recommend using your WIZZ Account to manage your booking or obtain information about your flight or talk to our virtual assistant Amelia. If your request could not be solved via the self-service, please contact our Live chat agents.

If you have any complaints, please submit a complaints form!

If you are an Austrian resident who has travelled post-2018 and are seeking a refund of your airport check-in fee, replacement credit voucher, or extension of your expired Wizz credits, please check this page.

If you are not satisfied with the handling process or the outcome of your complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on ODR platform. Please note that this e-mail address is used only for complaints submitted on above mentioned ODR platform, other complaints or e-mails received will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

Wizz Air offers domestic and international charter flights. This service provides ultimate flexibility for organizations looking to carry groups of up to 239 passengers, with the peace of mind of being able to choose the service, route and schedule that best suits their needs. Whether its transporting employees for business meetings, flying sports teams between tournaments or returning stranded tourists back to their home country, the charter service provides a convenient and customizable solution for any large group.

For aircraft charter requests, please write us at special.flights@wizzair.com. We kindly ask you to use English only.

We appreciate you only utilize the platform for full aircraft charter requests and not for individual demands or general information.

This web claim form shall be used for all flight delay, cancellation and other type of claims submitted by claim management companies, lawyers or law firms, on behalf of passengers, or claims assigned to them by passengers.

This new claim process has been established to enable a more efficient claim submission and claim handling process for the above referenced cases.

If you have any complaints, please submit a complaints form!